Hurricane Policy
How to Stay Up to Date
In the event of an imminent hurricane, Sunset at the Palms will post regular advisories on the resort’s website and social channels to inform guests of the travel dates covered by the Hurricane Policy. If a guest’s travel date is not specified, standard cancellation/no-show penalties will apply. Sunset at the Palms utilizes the official website of the National Oceanic and Atmospheric Administration (www.noaa.gov), to determine projected path and strength probabilities. If a storm has been declared a hurricane and the resort/destination appears within the “Cone of Influence” on the 3-Day Tracking Map, the following policies and procedures will apply.
In the event of a hurricane, each guest should consult with his/her airline and travel agent/company that booked the stay or call 1 (877) 734-3282 for more information.
The safety and well-being of all our guests at Sunset at the Palms is of the utmost importance. Please be assured that the resort management and staff have the training, resources, and experience to enable our guests to weather any storm.
TRAVEL PROTECTION IS ALWAYS RECOMMENDED
We encourage the purchase of travel protection to minimize any potential financial loss as Sunset at the Palms is under no legal obligation to offer any form of compensation related to any storm event.
Arriving Guests
For arriving guests, penalties will be waived, and options are as follows:
- Arriving guests will receive a stay credit on the hotel-only portion of their booking and can elect to arrive at a future date at the prevailing rates and subject to availability. Should the prevailing rates be higher than their existing booking, guests may be asked to pay the difference between the original arrival date and the new arrival date. While it is not guaranteed, Sunset at the Palms will make every effort to confirm the new dates and the original room category. Sunset at the Palms is not responsible for airline fees.
- Arriving guests who need to reduce their number of nights stayed due to the storm, will receive a stay credit on the hotel-only portion of the booking, for the unused nights, valid for future travel at prevailing rates and subject to availability. While it is not guaranteed, Sunset at the Palms will make every effort to confirm the new dates and the original room category. Sunset at the Palms is not responsible for airline fees.
Cancellation
The airline portion for each guest’s package is non-refundable. If a guest is unable to travel, the guest must contact the airline directly to avoid “no show” penalty. Otherwise, the guest’s air credit is valid up to one year from the date the airline ticket was issued. Most airlines will have fees to rebook, and this will be at the guest’s own expense.
On-Property Guests
For guests on property who may need to depart early due to the storm:
Penalties may be waived and for unused nights, guests may receive a stay credit on the hotel-only portion of the booking for future travel at prevailing rates and based on availability. Sunset at the Palms is not responsible for airline fees.
Guests can also elect to receive a stay credit on the hotel-only portion of the booking for future dates over travel periods identified by Sunset at the Palms. Sunset at the Palms will guarantee the original rate (and category, if available). Sunset at the Palms is not responsible for airline fees.
For guests on property who are forced to extend their stay due to storm-related flight delays:
Sunset at the Palms will charge a distressed traveler a nightly rate per room, per night for each extended night, to be paid upon departure. Sunset at the Palms is not responsible for airline fees.
Third-Party Providers
If a guest has products and services provided by third-party suppliers including, room reservations, airline tickets, car rentals and/or vacation insurance:
Please contact the third-party supplier that the product or service was booked through, as the guest maybe responsible for any non-refundable payments, cancellation, or change fees assessed by thosesuppliers.
TRAVEL PROTECTION IS ALWAYS RECOMMENDED